Breakdown

In the event of a breakdown, our customer service agents are contactable by phone 24hrs a day, or customers can log their own jobs onto UNICOM. The technical help desk use leading edge diagnostic and remote access systems to minimise the need for engineer call out.

UNICOM is an adaptable remote call handling, diagnostic and monitoring system that can be modified to suit any industry requiring the servicing of technical equipment. The system has a customer area, where clients can log on and see the status of live jobs, in real time. Visibility is a key element to our approach - and our success - customers value our honesty, which is why we are market leaders.

Veritek responds to major failures and typically will repair the faults within 4 hours of receiving the call (actual duration may be dependent on contract cover and equipment supported). We recognise the need to be flexible and endeavour to tailor service agreements to meet specific client requirements.